Non-Voice Support

The internet is a huge thing. It includes technology that is far more advanced than we could ever wish for, and that is why it is so very important to utilise it throughout your business. One main reason why more and more people are opting for internet communication is because it is so much easier, cheaper, faster and accessible. For this reason, you have to make sure that your business supports this as a support option.

We can help you with that by providing you with:

  • Chat support
  • Email support
  • Back office support

Mailing Assistance and Non-Voice Support

We know that when you have an incredibly high work-load, you may find it difficult to constantly jump on your email to reply to queries, messages and complaints. As a result, people are left waiting days on end to hear back from you and we just don’t think that this is good for you, your business or your customers. Our team can give you the support you need with that by resolving any day to queries and issues that your customers have. We can even help you to reach out to potential customers while calming any tense or annoyed customers so that they don’t lash out against your business.

Internal Team and Chat Support Assistance

By offering live chat support, we believe that our internal team can deliver exactly what is promised to your customers and we can even help you by scheduling any calls with an agent. We’ll never leave your customers waiting and we will also never break a promise. Whether this is done through a call-back, live support assistance or even by re-arranging logistics for lost or broken packages, we believe that we have what it takes to truly give your customers the support that they deserve and that all starts from the second they get in touch with your very own virtual team.